Daily Archives: December 10, 2012

Still Can’t Use Apostrophes? Really?

Answer this for me. Why in the world are we still preventing very common characters from name fields in online forms, in bank account applications, in insurance forms…tax returns? Why? 

In 2012, many companies have adopted Unicode in their backend databases. But what’s wrong with their development teams that prevent them from allowing customers to spell their names correctly in their application’s user interface? I live in California. We have LOTS of hyphenated names, names with accents, names with apostrophes. There really is no excuse for preventing users from spelling their names online in the the same way that they spell them on paper.

At this point I’m just irritated. At one point I thought I could just tell people how to fix these things. Then I thought I could occasionally blog about it — thinking the word would get out slowly. Well, I suppose if it is working at all, the message is getting out slower than anticipated. I never had delusions that an i18n blog would be generally popular with the masses. This isn’t a soap opera or Hollywood expositor after all. However, you might thing that common sense would just spread, that it would simply be absorbed across the web. It ‘aint so.

Look, if you are a software developer and have ANY influence on how your company provides its input or signup forms online, can you do me a favor? Can you remember that some people have names that actually have an apostrophe or hyphen or n-with-an-accent-grave? You can easily parse these fields; you can check against sql attacks etc that use interesting characters to turn databases into mush. We have the technology people. Let’s consider what might happen if we use it.

All the best,

John O’Conner (note the apostrophe)